Transparency matters to us
Returns & Policies
We want you to shop with confidence. Here's exactly what to expect — before, during, and after your purchase.
We aim to be upfront about everything — lead times, return windows, restocking fees, all of it. No surprises, no fine print buried where you can't find it.
If you ever have a question before or after your purchase, we're always a call or email away.
Inspection & damage reporting
Two simple rules for reporting damage
48 hours
Anything that is not a boxed lighting item
Furniture, accessories, floor stock, and any item you can inspect at or shortly after pickup — you have 48 hours from pickup or delivery to report any damage with photographs. For white-glove delivery, damage must be noted before the delivery team leaves.
14 days
Boxed lighting items
Because lighting requires a licensed electrician to install, you have 14 days from pickup to get it installed, inspect it, and report any damage with photographs. At pickup, our team photographs the box and notes its condition — and you'll sign a confirmation acknowledging the box condition at that time.
Claims submitted outside the applicable window may be denied due to vendor and manufacturer timelines. When in doubt, photograph everything and reach out to us right away.
How to report damage
Follow these steps for your claim to be considered
Returns & credits
What can be returned and what can't
| Item type | Return window | Details |
|---|---|---|
| Floor stock — full retail | 7 days from purchase | Full refund minus 3% credit card processing fee if paid by card. No fee for check or ACH. Item must be in original, unused condition. |
| Floor stock — sale or clearance | — | Final sale. No returns |
| Boxed lighting — special order | 14 days from pickup | Subject to a 25% restocking fee plus customer-paid return freight to the manufacturer. Item must be undamaged, wires uncut, in original packaging. Store credit only issued after vendor approval, typically 2–3 weeks. |
| Custom & made-to-order | — | Final sale. No returns Eligible for replacement only if damage is reported within the applicable inspection window. |
A note on lighting returns we think you should know: Almost all of our lighting is special order. If you change your mind after receiving it, the 25% restocking fee plus return freight means you may only recover 20–30% of what you originally paid.
This is exactly why we offer a complimentary 30-minute consult before you purchase. Our team can help you feel confident in your selection before it's ordered — saving you time, money, and stress. Learn about our consult services →
We're here to help
Questions about your order?
Reach out before, during, or after your purchase — we'd rather talk it through than have you feel uncertain about anything.