Yes! Designers, builders, and real estate professionals can apply for exclusive trade pricing. Once approved, you’ll get access to preferred pricing, early previews, and product sourcing assistance. We’re here to make you look good — and save you money while doing it.

Absolutely. We love the thrill of the find. If you're looking for something specific in lighting, furniture, rugs, art, wallpaper, or decorative accents, just send over your inspiration and details. We'll tap into our trusted vendor network to source options that suit your project — whether it's a bold statement piece or the perfect finishing touch.

Yes! When items are in stock, designers can either place a hold or take select pieces on approval to try in the space. Here's how it works:

• 72-hour window to return the item if it’s not a fit.
• Items returned in original packaging and undamaged.
• Credit card on file during the trial period, but nothing is charged unless the item is kept or returned in less-than-perfect condition.

Not in-house — but we’ve built a solid network of trusted local partners who do. Whether you need white-glove delivery, local drop-off, or help installing lighting, wallpaper, or furniture, we can connect you with the right pros to get it done smoothly and beautifully.

Some of our brands also offer complimentary drop shipping directly to the home, depending on the vendor. Either way, we’ll help you coordinate so your project keeps moving — and your install day goes off without a hitch.

We get it — things happen, and we're here to help navigate it with as little stress as possible. Here's how we handle it:

- Damages

• Inspection windows depend on what you purchased — there are two simple rules:
• Anything that is not a boxed lighting item: you have 48 hours from pickup or delivery to report any damage with photographs. For white-glove delivery, damage must be noted before the delivery team leaves.
• Boxed lighting items: you have 14 days from pickup to get it installed, inspect it, and report any damage with photographs. We photograph the box at pickup and you'll sign a confirmation noting its condition.
• In either case, do not install a damaged item — installation voids eligibility for replacement or claim.
• Retain all original packaging until any claim is fully resolved.

- Changed your mind?

• Almost all of our lighting is special order. If you change your mind, you have 14 days from pickup to return it — but keep in mind there is a 25% restocking fee plus return freight back to the manufacturer. In many cases, that means you may only recover 20–30% of what you originally paid.
• This is exactly why we encourage every lighting customer to take advantage of a complimentary consult before purchasing. Our team can help you feel confident in your selection before it's ordered.
• Custom upholstery and made-to-order items are non-refundable — those pieces are made just for you.
• Floor stock and furniture can be returned within 7 days, as long as the item comes back in the same condition it left in.

We always aim to be upfront and fair — and we'll walk you through the process so there are no surprises.